FAQs

Frequently Asked Questions

Before placing your order, please double-check that all your account and delivery details are accurate, as we may not be able to make changes once your order is being processed. Once your order is submitted, you’ll receive an acknowledgment email but note, this doesn’t confirm acceptance. Your order will only be accepted once it has been shipped, and you’ll receive a shipping confirmation email at that point. If a product becomes unavailable, we’ll notify you by email and offer an alternative if possible.


All product prices on dhavdesign.com are initially displayed in GBP and include VAT (where applicable). Delivery charges are calculated at checkout and added to your total based on your selected delivery method.

Prices and shipping costs may change, but confirmed orders will not be affected. While we strive for accuracy, pricing errors may occur. If the correct price is lower than stated, you will be charged the lower amount. If higher, we’ll contact you before dispatch or cancel your order.

Payments can be made securely through most major credit and debit cards at checkout. Please note that online transactions may be subject to validation checks by your card issuer. DhavDesign Ltd is not responsible for any handling fees your provider may apply.

We occasionally run promotions with discount codes. These are valid for a limited time and specific products only, as outlined in the terms of each offer. Discount codes cannot be exchanged for cash or used beyond their validity date.

Your order will be shipped to the address provided at checkout. If no estimated date is given, we aim to dispatch within 30 days from the order confirmation email. We ship Monday through Saturday (excluding public holidays), and delivery times typically fall between 8am–5pm. Exact delivery times cannot be guaranteed. You may be required to sign upon delivery. We do not deliver to PO boxes. Some remote or international addresses may be excluded from delivery; if so, we’ll contact you before your order is processed.

International orders may be subject to customs inspections, import duties, and taxes. These are the responsibility of the customer. DhavDesign Ltd has no control over these charges and cannot predict their cost. Please consult your local customs office before placing an order.

By using any delivery preferences (e.g., leaving the parcel with a neighbour or at a collection point), you agree DhavDesign Ltd is not liable for any loss or damage once the parcel has been delivered as per your selected option.

For international orders, particularly those shipped to the EU and USA, please be aware that items exceeding a certain value may be subject to import duties, taxes, or customs fees, in accordance with each region's tariff regulations and import systems.

DhavDesign Ltd is not responsible for any import charges incurred. These fees are entirely the responsibility of the customer, and DhavDesign Ltd will not reimburse or cover any associated costs. We strongly advise customers to check with their local customs authority for more details before placing an order.


At DhavDesign Ltd, we take great care to ensure all products are delivered in excellent condition. If you receive an item that appears damaged, defective, or develops a fault, please notify us as soon as possible. Ideally, contact us in writing with your name, order number, and a description of the issue. We’ll review and respond within our regular business hours to resolve the matter efficiently. Please note some items may not be replaced after a return window ends or after a certain period due to the nature of products breaking down gradually with more wear and use.

While we aim to represent all products as accurately as possible through our website imagery, variations in color, texture, or finish may occur due to screen settings and lighting. Therefore, the product you receive may differ slightly from what you see online.

Size guides are provided for reference only. If you’re unsure about sizing or product details, please reach out to us before placing your order at co*****@********gn.com or send us a message via Instagram (@dhavdesign) our team will respond within 24 hours.

Stay connected with DhavDesign Ltd through our official and verified platforms:

At DhavDesign LTD, accessible from https://www.dhavdesign.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information in accordance with EU GDPR, US privacy laws, and other applicable regulations.

1. Information We Collect

We may collect the following types of personal data:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely via third-party payment processors)
  • IP address and device information
  • Information you voluntarily provide (e.g., when contacting us or subscribing to newsletters)

2. How We Use Your Information

We use your data for the following purposes:

  • To fulfill your orders
  • To communicate with you about your purchases or inquiries
  • To improve our website and services
  • To send promotional emails (with your consent)
  • To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with trusted third parties, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and logistics providers
  • Web hosting and analytics services

These parties only receive the data necessary to perform their services and are required to keep it confidential.

4. Cookies and Tracking

We use cookies to:

  • Enable site functionality
  • Analyze site traffic
  • Improve user experience

You can manage cookie preferences in your browser settings.

5. Your Rights

If you are an EU resident, under GDPR you have the right to:

  • Access, correct, or delete your personal data
  • Object to processing or request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

If you are a resident of California or other US states with privacy laws, you may also have the right to access or delete your personal data upon request.

To exercise any of these rights, please contact us at: co*****@********gn.com

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal obligations. We will notify you of any significant changes by updating the “Effective Date” above.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

DhavDesign LTD
Email: co*****@********gn.com
Website: https://www.dhavdesign.com