Order Inquires
I strive to provide prompt customer service and aim to respond to your inquiries as quickly as possible. My average response time is typically within 24-48 hours during weekdays. Please note that response times may vary during weekends and holidays, but I will make every effort to get back to you as soon as I can.
Shipping Policy
Please allow 3-12 business days for order processing and delivery. International orders may take 1-2 weeks or longer based on the destination.
Once parcels are shipped (via UPS or ROYAL MAIL), we cannot assume responsibility for lost or damaged goods. It’s crucial to ensure accurate shipping details and be attentive to parcel arrivals to prevent theft or non-delivery.
For international orders, please note that import duty fees may apply. Presently, our store serves limited regions. We aim to expand our shipping coverage as international relations strengthen in the future.
Product Defects Or Issues
Should you receive a damaged, defective, or incorrect item, kindly reach out to us at @dhavdesign on Instagram or email [email protected].
Please include the following details in your email:
- Your order number
- Name associated with the order
- Email used for the order
- Your specific request
- Crucially, attach a photograph illustrating the print quality or the damaged section of the item.
With this information, I will promptly process either a refund upon receiving the item or arrange an exchange, subject to item availability in our stock. Your satisfaction is our priority.
